Director, Digital Transformation Services

What are Digital Transformation Services?

Organisations are constantly grappling with disparate data, finding ways to improve data collection, gain valuable insights and then personalise communications with current and potential customers.  All this must be done at scale, with a plethora of variables and sent in a timely manner.  Our capabilities in this space are un-matched, with a dedicated digital transformation team spread across the Asia Pacific region and capabilities in solutions development, integration services, artificial intelligence, and omnichannel deployment.

Our services focus on API-led integration with AI focussed automation.  These services culminate into an offering that ensures maximum utility at scale for your marketing efforts.  This usually means that we secure the data first, building a repository that can be easily segmented to enable greater analytics surrounding marketing decision-making and more targeted personalised approaches to marketing initiatives.

‍

Role & Responsibilities

The Director of Digital Transformation Services (DDTS) is a high-performing client facing senior executive that has a wide array of knowledge in respect to the digital landscape affecting businesses in today’s dynamic environment. The DDTS works with current and prospective clients to drive and build trust in our capabilities to deliver digital transformation initiatives that help them deliver exceptional customer experiences, streamline operational efficiency, and ensure readiness for the digital future.

Notwithstanding this, the DDTS also leads internal education and training initiatives for other client facing personnel, provides delivery oversight and drives the implementation of digital transformation projects for our clients.

As a DDTS you will be responsible for (these duties and responsibilities are subject to amendment by the Company from time to time):

• Work in conjunction with the Chief Executive Officer to set key strategies for the development of the DTS Line of Business (LoB), including but not limited to, developing an itemised pricing model for services, LoB services offerings, set KPIs and best practice approaches to client acquisition.
• Identify opportunities within current and prospective clients that would be interested in DTS and work to grow the size of marketing revenue wallet by upselling and cross selling our DTS to them.
• Lead and facilitate client workshops to co-design solutions that identify digital transformation initiatives that drive operational efficiencies and foster exceptional customer experiences, with a focus on both customer and business outcomes.
• Provide expert advice and thought leadership on innovative approaches to problem solving and provide strategic advice to clients on best practice and opportunities for digital transformation.
• Scope project briefs, identify project pricing, plan delivery objectives and KPIs.
• Manage a team of project management and technical staff, located both onshore and offshore, to assist in planning and delivery of digital transformation projects for all clients.
• Support the business through internal training programs that help develop core understanding of digital transformation initiatives amongst co-workers, specifically but not limited to, client facing personnel, where such training programs assist in driving better identification of digital transformation opportunities within their client portfolios.
• Foster and maintain relationships with key internal, government and industry stakeholders, to capitalise on digital and other innovative opportunities and keep abreast of the new digital technologies.
• Become a core member of the Executive Committee, reporting on the key updates and performance metrics in respect to the LoB on a periodic basis.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

• A bachelor’s degree in computer science, information technology, computer engineering or marketing, business, commerce, design or another closely related discipline.
• Professional certifications that can help the DDTS in better performing their role.
• A blend between a technology generalist, analytical and creative person. 
• Successful previous experience as a senior manager of digital transformation services in the marketing or technology sectors, where exposure to sales or client facing roles will be looked upon favourably.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization.
• Proven ability to influence the client decisions in respect to service offerings.
• Previous experience in work closely with other business leaders.
• Creativity and design thinking, whereby the DDTS can think of new ideas and ways to improve the digital experience for their clients’ customers.
• Project management skills that can help in oversight of digital transformation initiatives, such as planning, organizing and overseeing the various aspects of a digital transformation project. 
• Strong business sense and industry expertise.
• Excellent mentoring, coaching and people management skills.

‍

Team and Reporting Lines

• The DDTS reports directly to the Chief Executive Officer.
• The DDTS has a team of two (2) direct reports that operate onshore and offshore to plan, manage and delivery DTS projects.

‍